Information We Collect

Personal Information You Provide

When you use our comparative company analysis platform, we collect information that you voluntarily provide to us. This includes your name, email address, phone number, and business details when you create an account, request our services, or contact our support team.

We also collect information about your financial interests and analysis preferences to customize our comparative reports for your specific needs. Any financial data you input for analysis purposes is treated with the highest level of security and confidentiality.

Automatically Collected Information

Our systems automatically collect certain technical information when you access our website and services:

• IP address and geolocation data
• Browser type, version, and operating system
• Pages visited, time spent on each page, and navigation patterns
• Device information including screen resolution and device type
• Referral sources and search terms used to find our services
• Session recordings for user experience improvement (with personal data masked)

How We Use Your Information

Service Delivery: We use your personal information primarily to deliver our financial analysis and company comparison services. This includes generating customized reports, providing market insights, and offering personalized recommendations based on your business sector and analysis requirements.

Communication: We may contact you regarding your account, service updates, new features, or important changes to our platform. We'll also respond to your inquiries and provide customer support when needed.

Platform Improvement: Your usage data helps us understand how clients interact with our analysis tools, allowing us to improve functionality, add relevant features, and enhance the overall user experience.

Data Type	Primary Purpose	Retention Period
Account Information	Service provision and account management	Duration of active account plus 7 years
Financial Analysis Data	Generating comparison reports and insights	5 years from last analysis
Usage Analytics	Platform optimization and feature development	24 months from collection
Communication Records	Customer support and service improvement	3 years from last interaction

Information Sharing and Disclosure

covarilento operates under strict confidentiality principles. We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in these limited circumstances:

• Service Providers: We work with trusted third-party providers for essential services like cloud hosting, payment processing, and email delivery. These partners are bound by strict confidentiality agreements and can only use your data for specific authorized purposes.
• Legal Requirements: We may disclose information when required by Australian law, court orders, or regulatory authorities. We'll notify you of such requests when legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections outlined in this policy.
• Consent-Based Sharing: We may share information with your explicit consent, such as when you request us to collaborate with your financial advisor or accountant.

Data Security Measures

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• AES-256 encryption for data storage
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Automated backup systems with secure off-site storage

Administrative Safeguards

• Strict access controls limiting data access to authorized personnel only
• Regular security training for all team members
• Incident response procedures for potential security breaches
• Third-party security certifications and compliance audits

Your Privacy Rights

Under Australian Privacy Principles (APPs) and applicable privacy laws, you have several rights regarding your personal information:

Access and Correction

You can request access to the personal information we hold about you and ask for corrections if the information is inaccurate, incomplete, or out of date. We'll respond to access requests within 30 days and provide information in a commonly used electronic format when possible.

Data Portability

You have the right to receive your personal information in a structured, machine-readable format and to transfer this data to another service provider. This includes your account information, analysis history, and any custom preferences you've set.

Deletion Rights

You can request deletion of your personal information, subject to certain legal and contractual obligations. We'll delete your data within 60 days of a valid deletion request, except where we're required to retain information for regulatory compliance.

• Right to know what personal information we collect and how we use it
• Right to access your personal information
• Right to correct inaccurate or incomplete information
• Right to delete your personal information (with certain exceptions)
• Right to object to certain processing activities
• Right to withdraw consent for voluntary data processing

International Data Transfers

While covarilento primarily operates within Australia, some of our service providers may be located overseas, including in the United States and European Union. When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

• We only work with providers in countries with adequate privacy protection standards
• All international transfers are covered by appropriate contractual protections
• We conduct due diligence on overseas providers' privacy and security practices
• Regular audits ensure ongoing compliance with international transfer requirements

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze platform usage. We use several types of cookies:

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, secure logins, and access to protected areas of the site. You cannot opt out of these cookies as they're essential for service delivery.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and where users encounter difficulties. This information helps us improve our platform and user experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and how it's used:

• Account Information: Retained for the duration of your active account plus 7 years to meet financial record-keeping requirements
• Analysis Data: Kept for 5 years to provide historical context and trend analysis in future reports
• Communication Records: Maintained for 3 years to support ongoing customer service and dispute resolution
• Marketing Data: Retained until you unsubscribe or for 2 years since last engagement, whichever is sooner

Children's Privacy

covarilento's services are designed for business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will delete such information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we'll notify you by email and post a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we're protecting your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.